The ADCU Difference

What is a Credit Union?

A credit union is made up of members who each own an equal share of the business and are essentially shareholders.

Unlike banks, credit unions have no external shareholders to pay in the form of dividends, and as such, do not usually seek to maximise and make large profits or capital gains.

This means that instead of paying out profits in the form of dividends to shareholders, we reinvest the profits back into our business, ensuring our members are rewarded with more competitive products, services and fees.

The Credit Union Difference

As a credit union, we exist for the benefit of our members. The needs of our member’s drive all of our decisions and our people strive to deliver an excellent customer service experience every time.

We are committed to improving the standard of living of our members by encouraging savings, making loans available at the lowest possible cost, and providing other services to suit the banking needs of our members and their families.

We meet these needs by understanding our members and designing products and services to suit. Most importantly, we listen to our members and use your feedback to improve our service.

As a mutual organisation, owned by, and run for the benefit of its members, we also look to create a positive impact on the local communities.

As a shareholder, each member has an equal say in how their credit union operates.

The Mutual Banking Code of Practice

The Mutual Banking Code of Practice is how credit unions and mutual building societies will deliver on their pledge to always put members first.

The Code contains 10 promises that outline how we will do this.

Our 10 key promises to you:

1. We will be fair and ethical in our dealings with you

2. We will focus on our members

3. We will give you clear information about our products and services.

4. We will be responsible lenders

5. We will deliver high customer service and standards

6. We will deal fairly with any complaints

7. We will recognise member rights as owners

8. We will comply with our legal and industry obligations

9. We will recognise our impact on the wider community

10. We will support and promote this Code of Practice.

More Information

• The ADCU Difference
• Safe and Secure
• History
• Benefits of Membership
• Board of Directors
• Executive Management Team
• It All Comes Back to You
• Publications
• Governance
• Disclosure Documents

• Download the Mutual Banking Code of Practice
• Learn how It All Comes Back to You

Questions?

If you have any questions, please contact us